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Frequently Asked Questions
Find quick answers to the most common questions about our printing services, ordering process, delivery and more.
What services do Softwave Printing & Packaging and Quickprint offer?
We provide end-to-end printing and packaging services, including offset and digital printing, custom packaging, embellishment finishing (foil stamping, embossing, spot UV) and corporate branding materials.
What is the difference between Softwave Printing & Packaging and Quickprint?
Our Printing & Packaging division handles high-volume offset printing and custom packaging for larger runs, while Quickprint focuses on fast-turnaround digital printing for urgent jobs and shorter runs.
How do I place an order?
Get in touch with our team by phone, email or the contact form with your requirements, and we will guide you through artwork, quantities and pricing before confirming your order.
What file formats do you accept for printing?
We accept high-resolution PDF, AI, EPS and PSD files. A print-ready PDF with embedded fonts and outlined text works best.
Can you help with the design of my project?
Yes, our design support team can help refine your artwork or create a design from scratch to make sure it is ready for print.
What is the minimum order quantity?
Minimum quantities vary by product and printing method. Quickprint can accommodate smaller short runs, while offset printing suits larger volumes. Contact us with your project for exact figures.
How long does it take to complete an order?
Turnaround depends on the product and quantity. Quickprint jobs are typically ready within a few working days, while larger offset and packaging orders may take longer. We will confirm a timeline when you place your order.
Do you offer delivery services?
Yes, we offer delivery across Colombo and can arrange island-wide delivery for larger orders.
What payment methods do you accept?
We accept cash, bank transfer and major payment cards. Our team can confirm the available options when you place your order.
What if I am not satisfied with the print quality?
Customer satisfaction matters to us. If there is an issue with your order, contact our team right away and we will work with you to make it right.
Still have questions?
We're here to help.
Talk to our team for personalized support.
+94 777 389 522
Mon – Fri, 8:30 AM – 5:00 PM
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